Refund & Returns Policy – Shopzybd Store
Last Updated: 12-12-2025
Thank you for shopping at Shopzybd Store. Please read this policy carefully before making a purchase, especially for electronic and electrical products.
1. Return Eligibility
Our return and refund policy is valid for 30 days from the date of delivery.
To be eligible for a return:
- The product must be unused, unopened, and in original condition
- The product must include original packaging, accessories, manuals, and invoice
- Proof of purchase is required
❌ Products damaged due to misuse, negligence, power surge, or improper installation are not eligible for return or refund.
2. Non-Returnable Items
The following items are non-returnable:
- Perishable goods (food, flowers, etc.)
- Newspapers or magazines
- Intimate or sanitary products
- Hazardous or flammable items
- Gift cards
- Downloadable or digital products
- Certain health and personal care items
3. Special Conditions for Electronic & Electrical Items
Due to the nature of electronic products, the following conditions apply:
🔌 Electronics Return Policy
- Electronic items are eligible for return only if they are defective, damaged, or wrong item received
- Customers must notify us within 48 hours of delivery for any electronic-related issues
- A clear unboxing video is mandatory to claim damage, defect, or missing items
- The product must be returned with all original accessories, box, and seals intact
Electronics Not Eligible for Return or Refund
- Physical damage after delivery
- Damage caused by power fluctuations, water, fire, or improper use
- Burnt items or items altered by third-party repair
- Software issues, compatibility issues, or change of mind
- Items without original box or accessories
4. Partial Refunds (If Applicable)
Partial refunds may be granted if:
- The item shows signs of use
- Packaging is damaged or missing components
- Returned outside the allowed timeframe
5. Refund Process
Once your returned item is received and inspected:
- You will be notified via email or phone
- If approved, the refund will be processed to the original payment method
- Processing time depends on banks and payment providers
6. Late or Missing Refunds
If you have not received your refund:
- Recheck your bank or mobile banking account
- Contact your payment provider
- Contact your bank
If the issue persists, contact us at:
📧 info@shopzybdstore.com
7. Sale Items
- Sale or discounted items are non-refundable
- Clearance items are not eligible for return or exchange
8. Exchanges
We only replace items if:
- The item is defective, damaged, or incorrect
- Exchange requests for electronics must be made within 48 hours
Contact us at info@shopzybdstore.com before sending any item back.
9. Gifts
- Gift items shipped directly will receive store credit
- Refunds for gifts will be issued to the original purchaser
10. Return Shipping
- Customers bear the cost of return shipping unless the error is ours
- Shipping charges are non-refundable
- We recommend trackable courier services for electronics
11. Need Help?
For questions regarding returns, refunds, or electronic items:
Shopzybd Store
📧 Email: info@shopzybdstore.com
📞 Phone: 01629127949
📍 Address: Shopzy bd Store
House 32, Road 14, Block D, Mirpur 12, Dhaka, Dhaka, 1216, Bangladesh
